Terms & Conditions

Damaged Goods:

If goods are damaged or faulty please inform us within two working days of receiving your order.

All Packages must be checked for damage & leakages upon delivery before you accept and sign for the delivery. Once goods have been signed for, Advanced Vehicle Care LTD cannot accept any liability for damage once the package has been signed for without inspection. We will repair or replace any goods damaged in transit providing that we receive full notification and clear photo evidence of damage within two working days of delivery. We cannot accept returns without photographic evidence. Your Package should be checked upon delivery and any items missing must be made aware to us within 24 hours of receipt of goods, otherwise no liability can be accepted. All packing and contents should also be kept for inspection.

Faulty Goods:

Should any products be confirmed as faulty, Advanced Vehicle Care LTD will:


  • Replace the item/items free of charge

  • Refund the full amount if a replacement is not required.


Returns Information:

Under the United Kingdom's Distance Selling Regulations, the Customer has the right to cancel the contract with Advanced Vehicle Care LTD for the purchase of any item within a period of 7 working days, starting with the day after the day the item is delivered. All goods must be returned to Advanced Vehicle Care LTD at the customer's expense and arrive in a as new and unused condition. Upon reciept of the goods Advanced Vehicle Care LTD will issue a refund for the full value of the goods except for any postage costs incurred by the customer, unless the goods supplied by Advanced Vehicle Care LTD are faulty. All Goods returned must be in re-saleable condition, with the return shipping bill paid and package containing documents relating the sale of the goods.

Return Address:

All returned items should be sent to:

Unit 5,

Castle Industrial Park,

Watnall Road,



NG15 6BU

Always use a service that requires a signature upon receipt to confirm acceptance from Advanced Vehicle Care LTD of the returned products.


If you want to collect your items from our warehouse then please select this option upon checkout and no delivery charges will be added. Please then contact us right away with your intended collection date and we will try our best to accommodate your order as quickly as possible. Orders are not prepared same day in most cases so please do not make any travel arrangements for the same day without prior arrangement. Some items are stored in more than one warehouse location so some items may not be on site ready to collect. We always do our best to accommodate. Please always call in advance or email to arrange a suitable collection time and we will do our best to have your order ready as soon as possible. We will always be able to advise you of the estimated order completion time.